Privacy Policy.

EZ Corporate EndUser is an enterprise service application that connects customers and authorized organization teams for support ticket management, service visits, communication and account-related updates. AQSA Technologies provides the application.

Business customers and their authorized administrators may also manage information relevant to accounts, tickets, visits and service records. Where an organization independently determines how its business records are used, you may need to contact that organization about those records as well.

Depending on the services you use and permissions you grant, the app may process the following information.

Information is used to operate and support the features you request. Examples include:

• Authenticating accounts and controlling access to customer-specific services.
• Creating and tracking support tickets, chats, visits, approvals and service histories.
• Sending service-related messages, appointment reminders and important account notifications.
• Investigating technical problems, preventing misuse and maintaining security.
• Responding to support, privacy and account deletion requests.
• Complying with applicable legal and regulatory duties.

Information may be made available to authorized employees or service teams of your organization to handle tickets, chats and visits. Where needed to operate the service, hosting, communications or technical service providers may process information on our behalf under applicable obligations.

Information may also be disclosed when required by applicable law, to respond to lawful requests, to protect service security, or as part of a legitimate business transition subject to appropriate safeguards. We do not intend ticket content or private account data to be public within the application.

The app uses authentication and access controls designed to limit information to relevant, authorized accounts. Data is transmitted using encrypted connections. We also work to maintain appropriate technical and organizational safeguards, although no internet-based or electronic storage system can be guaranteed to be completely secure.

Keep your login credentials confidential and contact our support team if you believe your account has been accessed without permission.

We aim to keep account and service information only for as long as needed to operate the app, provide requested services, fulfill contracts or meet legitimate legal and operational requirements. The retention period can vary depending on the type of information and the organization's business recordkeeping obligations.

When an eligible deletion request is verified, we will delete or de-identify the account information and associated personal data that can lawfully be removed. Some service, financial, audit or security records may need to be retained where there is a valid legal or business requirement; we can explain relevant exceptions when handling your request.

Depending on applicable law and your relationship with the organization providing your services, you may ask us to access, correct or delete personal information associated with your account. You may also:

• Manage device permissions for camera, photos and notifications.
• Contact support to correct inaccurate account details or report a privacy concern.
• Request account and associated data deletion without reinstalling the app.

EZ Corporate EndUser is designed for business and customer service use, not for children under 13. We do not knowingly seek personal information from children under 13. If you believe a child has provided information, please contact us so we can review the concern.

We may revise this policy to reflect updates to the application, its data practices or legal requirements. When we publish an updated version, we will update the date at the top of this page. For significant changes, additional notice may be provided where appropriate.

For privacy questions, corrections, account deletion requests or concerns about information in EZ Corporate EndUser, please reach out to the application support team.